11x Privacy Policy — How Your Information Is Kept Secure
The 11x platform places the highest importance on the privacy of your personal information. This policy details what data is collected, how it is used, and what rights you have.
Last Updated: 2024
What Information Is Collected
Certain personal information is collected when you register and use services on the 11x platform. The details of the information collected are outlined below:
Account Information
- Name, email address, mobile number.
- Date of birth (for age verification).
- National ID or passport number (when identity verification is required).
Payment & Financial Information
- Mobile banking number (bKash, Nagad, Rocket).
- Transaction history (BDT / ৳ amount, date).
- Withdrawal and deposit records.
Device & Browser Information
- IP address, browser type and version.
- Operating system and device type.
- Session duration and page visit data on the platform.
Usage Data
Information about which games you played, how long you spent in each section, and what type of betting you engaged in is collected automatically. This data is used to improve the quality of our services.
- Account Registration Details
- BDT Payment Information
- Device & Browser Information
- Cookies & Usage Data
- Identity Verification Documents
How Your Information Is Used
Service Operations
Your data is used to create and manage your account, process transactions, and deliver gaming services. It is also required for identity verification and fraud prevention.
Service Quality Improvement
Data is used to analyze the user experience and make the platform more intuitive and effective. Usage patterns are taken into account when developing new features.
Contact & Support
Your registered contact details are used for important updates, account-related information, and customer support. You may opt out of promotional messages at any time.
Security & Compliance
Data is retained as necessary to ensure cybersecurity, detect suspicious activity, and meet legal obligations.
Cookies & Tracking Information
The 11x platform uses cookies to improve its services. Cookies are small text files stored in your browser that provide a more convenient experience on your next visit.
Types of Cookies Used
- Essential Cookies: Essential for login sessions and security.
- Functional Cookies: Remembers your preferences and language settings.
- Analytical Cookies: Monitors platform usage to identify opportunities for improvement.
You can disable cookies through your browser settings, though this may limit some features. 11x does not use any ad networks or third-party tracking scripts.
Data Storage, Security & Third Parties
Data Retention Period
Your data is retained for as long as your account remains active. Following account closure, certain information may be kept for a period of time as required by legal obligations or dispute resolution. Financial transaction records are retained in accordance with Bangladesh's financial regulations.
Data Security Measures
- All data is transmitted via SSL/TLS encryption.
- Data is stored in encrypted form in the database.
- Restricted staff access is enforced.
- Regular security audits are conducted.
Sharing Information with Third Parties
11x does not sell your personal data. However, limited information may be shared in the following circumstances:
- Authorized payment gateways for payment processing (bKash, Nagad, Rocket).
- Upon valid requests from law enforcement authorities.
- As directed by regulatory authorities for fraud prevention.
- SSL Encryption Active
- Your data is never sold
- Regular Security Reviews
- Restricted Staff Access
Your Rights & Policy Updates
User Data Rights
11x believes every user should have full control over their own data. You have the following rights:
- Access: You may request to know what information is stored about you.
- Rectification: You may request corrections to any inaccurate or incomplete information.
- Erasure: You may request that your data be deleted under certain conditions.
- Object to Processing: You may object to the use of your data for any specific purpose.
To exercise this right, email us at [email protected] or log in and contact our support team.
Changes to the Privacy Policy
11x may update this privacy policy from time to time. Any changes will be published on the website along with the updated date. For significant changes, registered users will be notified by email.
Email: [email protected]
Requests are typically responded to within 7 business days.